Interviews Feb 12 Interview: “We’re more of a customer-driven wholesale bank that acquires and distributes” ... 2616
Research Note Feb 24 East and West African banks close gap with regional industry leaders in South Africa ... 3542
Research Note Jan 19 Digitisation efforts by large Australian banks boost customer satisfaction ... 4708
Post Event Report Jan 12 BIDV recognised as Best Retail Bank in Vietnam at The Asian Banker Vietnam Country Awards 2019 ... 17117
Research Note Aug 27 BankQuality Rankings 2020: Consumers will dictate the winners and losers in the digital era The inaugural BankQuality™ Consumer Survey and Rankings interviewed 11,000 bank customers in 11 markets across the Asia Pacific region on their enga... 9414
Research Note Dec 11 Banque Saudi Fransi, Commercial International Bank and Emirates NBD lead consumer rankings in the Middle East The inaugural BankQuality™ Consumer Survey and Rankings in the Middle East interviewed 3,000 customers in three key markets in the region on their e... 7098
Datafiles Oct 15 Thirteen most profitable digital banks in Asia Pacific upped earnings by 49% in 2019 Digital banks in Asia Pacific witnessed improving overall profitability in FY2019. Although some digital banks’ net profit in FY2020 has been affect... 13704
Research Note Nov 25 Big tech disruptors find dividends of financial services come at a price Tech giants, which make up some of the world’s largest companies, are muscling into traditional banking spaces. But whether they want to crush the t... 7660
Research Note Dec 29 StanChart Kenya is Most Recommended Retail Bank in Africa; Nedbank, Capitec Bank, CalBank, and Guaranty Trust Bank lead multiple consumer rankings Customers decide which banks in the Africa region stood out from the rest and were most helpful during COVID-19 following the result of the BankQualit... 8668
sponsored Jul 21 Reinventing the banking customer service experience with contextual AI Emerging technologies in AI are deployed to provide bank customers a seamless and speedy customer service experience. Not only will these solutions he... 6247
Research Note Aug 02 Ping An Bank pips incumbent CMB and regional peers CBA, Stanchart and DBS to emerge best retail bank in Asia In 2020, Ping An Bank outperformed its domestic and regional retail banking peers not only in its business growth but also its technology capabilities... 8735
Interview Nov 16 Sacombank’s Nguyen Duc Thach Diem: “Our transaction points can now offer business consulting to SMEs” In this Leadership Perspective Series, Nguyen Duc Thach Diem, CEO at Sacombank, discussed how digital transformation creates a resilient organisation ... 7875
Interview Dec 22 TPBank's Tran: “One million of our new customers are from third-party platforms” James Tran, digital bank centre head, TPBank, highlighted that the bank's digital transformation is made possible by shifting to a digital-focused bus... 7810
Research Note Jan 01 JP Morgan and Citibank earn top rating for competitive pricing and strong ties with banks JP Morgan and Citibank emerged as the most frequently-used international banks in the TABInsights Asia Pacific Financial Institution Satisfaction Surv... 155
Excerpts Sep 26 StanChart Ghana invests in digital tech to boost retail business Standard Chartered Ghana adopted a new business strategy to improve customer service and promote digital platform usage... 6809
Excerpts Sep 28 LINE BK expands into wealth and insurance services Digital bank LINE BK is diversifying into wealth management and SME lending to strengthen its position as a holistic financial service provider ... 5717
Current Account Oct 09 Hyper-personalisation is changing the banking experience The banking industry is using AI and data strategies to meet customer preferences focusing on digital culture, secure operations, and partnerships to ... 5627
Research Note Nov 01 Hong Kong’s roadmap to promote fintech adoption HKMA’s Fintech Promotion Roadmap developed with industry stakeholders aims to drive fintech adoption and spark discussions among banks and fintech c... 14200
Co-published Jan 04 BRI’s Prioritas programme to expand reach into affluent banking space Bank Rakyat Indonesia is setting new benchmarks in the burgeoning affluent segment in the country with its BRI Prioritas programme, a robust suite of ... 4422
sponsored Jan 24 UOB SmartBusiness propels SME towards digital efficiency and growth UOB SmartBusiness connects small and medium-sized enterprises with tailored digital solutions, fostering technological empowerment and resilience amid... 7712
Excerpt Jan 30 Late entrant Toss Bank leverages advanced tech to disrupt and lead Toss Bank, led by CEO Hong Min-taek, shakes up South Korea's digital banking scene with innovation, daily interest payouts, and efficiency, positionin... 6593
Research Note Feb 07 AI and big data-based apps provide strong potential to drive hyper-personalisation The banking industry is using AI and data strategies to meet customer preferences, focusing on digital culture, secure operations, and partnerships to... 5656
Excerpt Jan 16 Hong Leong Bank focuses on personalised community banking Andrew Jong, managing director of personal financial services, and Kevin Ng, head of small and medium-sized enterprise (SME) banking, talk about the b... 1993
Research Note Feb 22 Nominations are in for Digital Finance Leader of the Year 2024 TAB Global’s annual Digital Finance Leader of the Year award recognises one outstanding individual reshaping finance through innovation and inclusio... 4640
Research Note Feb 26 Nominations are in for Global Retail Finance Leader of the Year 2024 TAB Global’s annual Retail Finance Leader of the Year award recognises outstanding contributions to sustainable banking and institutional transforma... 5090
Excerpt Jan 17 RHB Bank enhances ecosystem collaborations and segment synergies Jeffrey Ng, Managing Director of Group Community Banking at RHB, shares the bank's strategic focus on integrating digital solutions for mortgage and a... 1865
Excerpt Jan 23 CIMB’s strategic vision in digital banking and consumer engagement The bank’s CEO Effendy Shahul Hamid outlined its strategy for ASEAN leadership, emphasising local market focus and practical, value-centric digital ... 2718
Excerpt Jan 25 GXS to leverage its ecosystem for sustainable profit Charles Wong, CEO of GXS Bank, leads the charge in Singapore's digital banking landscape, targeting underserved segments with innovative solutions. Ba... 1758
Excerpt Jan 26 OCBC blends innovation with security to enhance consumer experience Sunny Quek, head of global consumer financial services, and Serene Koh, head of group digital business and digital transformation, discussed how OCBC ... 2510
Excerpt Feb 02 Trust Bank aims to become fourth largest retail bank in Singapore Dwaipayan Sadhu, CEO of Trust Bank, explains the company's plans to become Singapore's fourth largest digital retail bank. Backed by Standard Chartere... 2925
Excerpt Feb 20 NBK sets strategic blueprint for a digital future Deema Shaath, Head of Consumer Banking Digital Strategy at the National Bank of Kuwait (NBK), outlines the bank's innovative digitisation strategy. Sh... 2365
Excerpt Feb 22 The future of finance and innovation in Riyadh and Saudi Arabia Banque Saudi Fransi leaders Millaniyage Nuwan Perera and Ali Najim Alkhamis stressed Saudi Arabia's strategic initiatives toward economic diversificat... 3433
Research Note Feb 28 Nominations are in for Retail Finance Leader of the Year 2024 in Asia Pacific TAB Global’s annual Retail Finance Leader of the Year in Asia Pacific award recognises outstanding contributions to sustainable banking and institut... 5720
Trendwatch Mar 11 Unveiling the future of finance, embracing a new digital horizon TABInsights’ global benchmarks in retail and digital banks, and financial platforms, signal a significant shift towards digital transformations... 5145
Perspectives Mar 15 AI, regulatory shifts, and digital bank expansion to define fintech in 2024 Generative AI revolutionises banking operations, regulatory frameworks adapt to innovation, and digital banks expand in global markets, marking signif... 7218
Interviews Mar 18 Trust, partnerships, and open banking key to BPI’s growth in the Philippines Bank of the Philippine Islands is expanding its reach and deepening retail loan market impact by enhancing digital and physical networks, embracing op... 8541
Excerpt Feb 20 HNB drives growth amid Sri Lanka's economic odds Hatton National Bank (HNB) defies Sri Lanka's macroeconomic constraints by delivering outstanding retail banking performance in 2023. Sanjay Wijemanne... 2455
Current Account Apr 23 MAS launches digital platform to fight money laundering and terrorism financing Singapore’s central bank has launched a platform that allows financial institutions to exchange customer information and flag suspicious activities ... 4485
Excerpt Apr 22 AEON Bank launches Malaysia’s first Shariah-compliant digital platform for underserved, tech-savvy customers Raja Teh Maimunah, CEO of AEON Bank, provides insights into Malaysia's first Shariah-compliant digital bank, which is poised to transform banking. Wit... 3176
Feature May 20 Rise of digital assets and tokenisation Now a formidable force in the finance sector, digital assets and tokenisation offer unprecedented opportunities through innovative technologies that e... 9777
Interviews Jul 02 Cake Vietnam digital bank aims for profitability by end 2024 Leveraging advanced AI, the bank aims to be among the top 5% of profitable digital-only banks globally by the end of 2024, transforming digital bankin... 4121
Current Account Jul 25 UOB and Woori Card partner to fuel ASEAN-Korea travel boom A new collaboration between UOB and Woori Card aims to capitalise on the growing travel market between ASEAN and South Korea... 3255
Interviews Aug 12 SeaBank Indonesia achieves rapid profitability and growth SeaBank Indonesia's focus on retail banking has led to unprecedented growth and profitability, achieving in just 18 months after its product launch in... 5292
Interviews Sep 03 J Trust Bank overhauls legacy system Cho Won June, director of information strategy and technology at J Trust Bank explained how the bank is tackling the challenges of outdated legacy sys... 2191
Sibos Round Up Oct 21 SHRCB empowers local SMEs with digital financing and cross-border trade solutions In an interview at Sibos 2024, Xu Li, chairman of Shanghai Rural Commercial Bank (SHRCB), and Huang Zhao, general manager of the bank’s trade financ... 799
Interviews Dec 11 CTBC aims to transform retail banking with sustainable, AI-enabled and customer-centric innovation CTBC Bank aims to redefine retail banking by leveraging generative artificial intelligence, championing sustainability, and tailoring services to dive... 2177
Interviews Nov 30 Shaping the future of finance through technology and innovation At Sibos 2024, discussions within the financial technology solution community focused on the adoption of ISO 20022, the growing integration of AI and ... 359
co-published video Dec 09 China Citic Bank wins the Best Customer Relationship Management Award in China for 2013 ... 3284
Speeches and Presentations Nov 29 Artificial Intelligence shines as key enabling technology among fintechs in Beijing Financial Innovation Showcase and Competition Eight fintech finalists were selected for the competition. Each fintech made a seven minute presentation pitch followed by three minutes of questions ... 12506
Interview Sep 03 State Bank of India’s Kumar: “We will use technology to drive social economic transformation in India” Rajnish Kumar, Chairman, State Bank of India (SBI) discusses how SBI, as the largest bank in India, will play a crucial role in unlocking the economic... 11189
Interview Sep 02 ANZ’s Michael Lim in working with disruptors: An opportunity to cover all bases Michael Lim and Mark Evans, ANZ Institutional executives, discuss the opportunities made available in collaborating with fintechs and how these can be... 9697
Sibos Round Up Sep 09 Ripple’s Gupta: “Emerging markets tend to be our focus” Navin Gupta, Ripple’s managing director for South Asia and MENA, discusses why emerging markets are ripe for opportunities in the payments sector, t... 5789
Interview Oct 14 PermataBank’s Salimin: “Banks were pushed over the technology edge” Abdy D. Salimin, chief information officer and director of technology and operations, PermataBank, highlighted the opportunities in digital transforma... 7815
Speeches and Presentations Oct 26 Creating a roadmap for future digital banking strategies This is a workshop presentation by Emmanuel Daniel at the MPC Digital Commerce Event 2021 on 18 August 2021.... 11417
Interview Dec 15 Ex-TMRW head Dennis Khoo on driving digital transformation Dennis Khoo, author and former UOB TMRW head, in this wide-ranging interview discussed the lessons from setting up one of the first digital banks in ... 26324
Speeches and Presentations Apr 02 Mox’s Barbaros Uygun: “Refrain from tech innovation as a primary goal" Barbaros Uygun, CEO, MOX Bank, in his keynote speech at The Asian Banker Finance Vietnam 2022, shares the story of how Mox became a leading digital ba... 35013
Panel Discussion Jul 13 Financial experts analyse US bank runs and regulatory mitigation strategies The Future of Finance Summit 2023 set off at a lively pace with a deep dive into the US bank runs that rattled the banking industry earlier this year,... 4390
Speeches and Presentations Jan 01 UK banking industry riddled with fraud and flighty customers Howard Davies said that the UK can lay claim to being the banking-fraud capital of the world, and that customers are partly to blame... 302
Panel Discussion Jan 01 Unpublished Financial experts analyse US bank runs and regulatory mitigation strategies ... 1770
Interviews Jan 01 KAF Investment Bank powers up digital bank with Temenos Malaysia’s KAF Investment Bank partnered with software provider Temenos to build its new digital platform and revolutionise Islamic banking for a ne... 390
Interviews Feb 09 Emirates NBD's Bold Digital Transformation: Redefining Banking for the Digital Age Pedro Sousa Cardoso, Chief Digital Officer, outlines the bank's ambitious journey - from revamping its core infrastructure to cloud-native solutions ... 3509
Interviews Feb 28 Chairman of Korea Federation of Banks emphasises industry ethics and innovation Under chairman Cho Yong-byoung, the Korea Federation of Banks will focus on enhancing industry ethics and innovation, aiming to combat misrepresentati... 12252
Speeches and Presentations Mar 08 Digital Banking Annual Meeting 2024: Shaping the future through AI Industry leaders converged in Seoul to explore the transformative potential of emerging technologies like AI and blockchain, and highlighted the imper... 9692
Interviews Jan 01 Feedzai’s Tom Clifford: “Responsible AI is very critical” Tom Clifford, strategic account director at Feedzai, a data science firm based in Portugal, discussed how the sector combats sophisticated financial c... 477
sponsored Apr 03 Axis Bank transitions to microservices and multi-cloud technology to be future-ready In this interview, Avinash Raghvendra, president and CIO at Axis Bank shares key strategic and technology imperatives of the bank, its recent initiati... 12103
sponsored Apr 24 AWS Leadership Conversations: Spotlight on Singapore The financial services industry (FSI) is a cornerstone of ASEAN’s economy and in this FSI Leadership Conversation Series, we speak to the region’s... 5340
Interviews Apr 15 Suresh Ramamurthi on AI in banking: “AI and tokenisation will drive financial revolution” NetXD chairman Ramamurthi discussed the evolving landscape of financial technology, focusing on the integration of AI, blockchain, and programmable le... 2623
Speeches and Presentations Mar 08 Digital Banking Annual Meeting 2024: Shaping the future through AI Industry leaders converged in Seoul to explore the transformative potential of emerging technologies like AI and blockchain, and highlighted the imper... 1486
Interviews Apr 30 From banker to insurer - Dennis Tan’s transition to impacting lives at Prudential Singapore Dennis Tan, CEO of Prudential Singapore, discussed the shifting concerns of customers post-pandemic towards personal well-being and financial security... 5097
Speeches and Presentations May 24 Innovation and resilience—What’s on the supervisors’ radar? In his opening keynote at The Asian Banker Summit 2024, Arthur Yuen, Deputy Chief Executive of the Hong Kong Monetary Authority, explored the dual imp... 2876
Speeches and Presentations Jun 12 What the industry can learn from Swiftonomics In his opening address at The Asian Banker Summit, Emmanuel Daniel urged the financial services industry to embrace transformative changes, drawing pa... 2454
Interviews Jun 24 PVcomBank to reach five million customers in a year with AI Trinh Vinh Hien, chief technology and digital officer of Vietnam’s PVcomBank, and Ramki Ramakrishnan, managing director for Asia Pacific at Temenos,... 2463
Interviews Jan 01 PVcomBank to reach five million customers in a year with AI Trinh Vinh Hien, chief technology and digital officer of Vietnam’s PVcomBank, and Ramki Ramakrishnan, managing director for Asia Pacific at Temenos,... 1070
Interviews Jul 09 O-Bank aims to be Taiwan’s first digital-native bank by leveraging flexible core banking system Lichen Hung, O-Bank’s CIO, shared insights into the journey and motivations behind transforming a traditional banking institution into a leading dig... 3327
Highlights Jan 01 Highlights: The Future of Finance China 2024 Speakers at the leadership dialogue at Finance China 2024 held in Beijing in June shed light on current and future finance trends, and stressed the ne... 338
Dialogue Aug 26 Taiwan’s leading banks prioritise innovation, regional expansion, and sustainability Industry leaders convened at Finance Taiwan to discuss the future of digital finance, regional expansion strategies, and the integration of sustainabi... 2274
Panel Discussion Aug 29 Strategies for success: Insights from ASEAN’s financial leaders at the Temenos Regional Forum 2024 Banking experts from across ASEAN discussed the critical role of technology and regulation in modernising financial systems, strengthening consumer pr... 2130
Interviews Sep 10 CHID Bank modernises for Myanmar’s regulatory shift Soe Sandar Aung, head of core and digital banking at CHID Bank, discussed how the bank is updating its operations to meet new regulatory demands, focu... 2611
TABLive Oct 23 How is Broadridge helping FIs balance digital innovation and operational resilience with AI As financial institutions become increasingly interconnected, ensuring digital operational resilience while embracing artificial intelligence (AI) inn... 1139
Interviews Jan 01 CTBC aims to transform retail banking with sustainable, AI-enabled and customer-centric innovation CTBC Bank aims to redefine retail banking by leveraging generative artificial intelligence, championing sustainability, and tailoring services to div... 129
Site Visits Feb 19 Strategic investments drive customer-centric digital finance The second day of the Japan Innovation Study Tour 2025 provided an in-depth look at how Japan’s financial institutions are leveraging technology, st... 723
Leadership Awards Feb 22 CTBC Bank’s Amy Yang strengthens retail franchise dominance, expands inclusive and sustainable finance Amy Yang, Retail Banking Group CEO at Taiwan’s CTBC Bank, was recognised as the Retail Finance Leader of the Year in Asia Pacific for 2025 at the TA... 889
Trendwatch Feb 24 Digital and retail banking trends in 2025 The digital and retail banking sectors continue to evolve, driven by innovation, rapid development and adoption of generative artificial intelligence ... 639
Institutional Awards Feb 21 Standard Chartered, Industrial Bank of Korea, First Bank of Nigeria and WeBank recognised for excellence in retail, digital finance, SME banking and wealth management in Asia Pacific and Africa Standard Chartered and its Hong Kong subsidiary, Industrial Bank of Korea, First Bank of Nigeria and WeBank were recognised at The TAB Global Excellen... 781
Conference Mar 03 Thai banks ponder a future defined by speed, collaboration and customer experience in the AI era How banks in Thailand can harness emerging technologies, reinvent collaboration and create a seamless, boundary-less customer experience.... 660
Interviews Mar 04 TPBank accelerates growth through digital banking, AI and social banking initiatives Hoai Nam (James) Tran, head of digital banking at TPBank, discussed the bank’s digital- first strategy, social banking initiatives, the adoption of ... 1044
Interviews Mar 04 AmBank transforms with AI and analytics AmBank Malaysia is advancing its digital transformation with strategic investments in automation, AI and analytics under the stewardship of Elango Kup... 737
