Interviews Feb 12 Interview: “We’re more of a customer-driven wholesale bank that acquires and distributes” ... 2616
Research Note Dec 11 Banque Saudi Fransi, Commercial International Bank and Emirates NBD lead consumer rankings in the Middle East The inaugural BankQuality™ Consumer Survey and Rankings in the Middle East interviewed 3,000 customers in three key markets in the region on their e... 7098
Research Note Dec 29 StanChart Kenya is Most Recommended Retail Bank in Africa; Nedbank, Capitec Bank, CalBank, and Guaranty Trust Bank lead multiple consumer rankings Customers decide which banks in the Africa region stood out from the rest and were most helpful during COVID-19 following the result of the BankQualit... 8668
sponsored Jul 21 Reinventing the banking customer service experience with contextual AI Emerging technologies in AI are deployed to provide bank customers a seamless and speedy customer service experience. Not only will these solutions he... 6247
Excerpts Sep 26 StanChart Ghana invests in digital tech to boost retail business Standard Chartered Ghana adopted a new business strategy to improve customer service and promote digital platform usage... 6809
Research Note Feb 26 Nominations are in for Global Retail Finance Leader of the Year 2024 TAB Global’s annual Retail Finance Leader of the Year award recognises outstanding contributions to sustainable banking and institutional transforma... 5090
Research Note Feb 28 Nominations are in for Retail Finance Leader of the Year 2024 in Asia Pacific TAB Global’s annual Retail Finance Leader of the Year in Asia Pacific award recognises outstanding contributions to sustainable banking and institut... 5720
Interviews Jul 02 Cake Vietnam digital bank aims for profitability by end 2024 Leveraging advanced AI, the bank aims to be among the top 5% of profitable digital-only banks globally by the end of 2024, transforming digital bankin... 4121
Interviews Sep 03 J Trust Bank overhauls legacy system Cho Won June, director of information strategy and technology at J Trust Bank explained how the bank is tackling the challenges of outdated legacy sys... 2191
Interviews Sep 10 CHID Bank modernises for Myanmar’s regulatory shift Soe Sandar Aung, head of core and digital banking at CHID Bank, discussed how the bank is updating its operations to meet new regulatory demands, focu... 2610
Site Visits Feb 19 Strategic investments drive customer-centric digital finance The second day of the Japan Innovation Study Tour 2025 provided an in-depth look at how Japan’s financial institutions are leveraging technology, st... 723
