Research Note Dec 04 Consumers want speed – A leading-edge user experience is key to onboarding success The bank onboarding process should be fast, as the most fundamental attribute of an exceptional account opening experience is speed... 7616
Research Note Dec 06 Retail financial services players poised to reap tangible benefits from AI Artificial intelligence (AI) is set to transform retail banking, impacting the customer journey from acquisition on through to retention. ... 8912
Current Account Jan 07 $18 billion Gojek-Tokopedia merger brewing after talks with Grab hit a snag Tokopedia and Gojek are reportedly in a tie-up ahead of a planned public listing in Indonesia and the United States... 5403
Interview Dec 22 TPBank's Tran: “One million of our new customers are from third-party platforms” James Tran, digital bank centre head, TPBank, highlighted that the bank's digital transformation is made possible by shifting to a digital-focused bus... 7810
