Research Note Dec 04 Consumers want speed – A leading-edge user experience is key to onboarding success The bank onboarding process should be fast, as the most fundamental attribute of an exceptional account opening experience is speed... 7616
Research Note Apr 01 Platforms can thrive outside China - A look at what’s next While the growth of Alibaba and Alipay as well as Tencent and WeChat pay in China is well known, there have been questions about whether a similar mod... 9453
Research Note Aug 27 BankQuality Rankings 2020: Consumers will dictate the winners and losers in the digital era The inaugural BankQuality™ Consumer Survey and Rankings interviewed 11,000 bank customers in 11 markets across the Asia Pacific region on their enga... 9414
Research Note Apr 09 Indonesia e-wallet transaction to reach $18.5 billion in 2021 amid fierce competition As the number of e-wallet players in Indonesia surges amid the vast market opportunities, bigger players have begun extending the competition beyond p... 49392
Interview Sep 13 TMB Bank’s Anghel: “Stay focused and impatient” The head of digital and user experience at TMB Bank, Robert Anghel, discusses how the bank is focusing on consumers’ growing appetite for digital se... 10896
Interview Oct 06 DWS’ Plein: “The large growth in ESG strategies will kick in in 2021” Oliver Plein, global head of investment specialists ESG at DWS discusses how sustainability related regulations and investor demand have driven ESG in... 181
