Case Study Nov 15 Emirates NBD leverages on virtual assistant for phone banking optimisation While steering the calls, Eva reduced incorrect routing by 73% and has also resulted in overall 50% reduction in the time taken to digitally serve a c... 7695
Case Study Nov 05 Liv – A New Model for Digital Banking in the Middle East After more than a year in service, Liv developed an innovative digital banking solution for the UAE, but needs to evolve quickly to stay ahead of both... 6844
Post Event Report Nov 30 Emirates NBD named Best Transaction Bank in Middle East and Africa at The Asian Banker Middle East & Africa Risk and Transaction Awards 2018 For delivering twice the growth in deposits relative to the industry, and migrating 97% of its customer base to SMART business, Emirates NBD was recog... 5127
Research Note Aug 28 Retail Awards 2020: Best players focus on digital engagement and customer-centric ecosystems amid uncertain environment At the International Heads of Retail Finance Virtual Meeting on 28 August 2020, leaders from over 22 institutions in Asia Pacific, the Middle East and... 7047
Research Note Dec 11 Banque Saudi Fransi, Commercial International Bank and Emirates NBD lead consumer rankings in the Middle East The inaugural BankQuality™ Consumer Survey and Rankings in the Middle East interviewed 3,000 customers in three key markets in the region on their e... 7098
Research Note Nov 03 China Merchants Bank is best retail bank amid strong competition from UAE, India and Singapore New performance benchmarks shaped by COVID-19 and digital transformation reshuffle best retail banks ranking in 2020... 8523
Co-published Apr 14 Microsoft’s Yates: “Cloud adoption accelerated to build stronger digital foundation” Greater need to drive innovation, business value and efficiency increased the momentum to cloud adoption and digital transformation among financial in... 16039
News Analysis Nov 08 Open banking drives financial innovation in the Middle East Open banking is transforming the Middle East financial landscape, with Bahrain, Saudi Arabia, and the United Arab Emirates (UAE) leading through innov... 2449
Interviews Feb 09 Emirates NBD's Bold Digital Transformation: Redefining Banking for the Digital Age Pedro Sousa Cardoso, Chief Digital Officer, outlines the bank's ambitious journey - from revamping its core infrastructure to cloud-native solutions ... 3509
